Festive Season Delivery Changes. Read HERE.

Customer and Prescriber Help

Functionality on teleta.co.uk has been designed to simplify the search, selection and purchase of our products.

Whether you are a Prescriber creating online Prescriptions, a Business buying in bulk or a Solo Practitioner looking to try new products, we hope the below helps makes it easier for us all to work together.

Customer Help

Customer Account Manager

The Customer Account Manager allows you to: 

    1. View Your Orders
    2. View Your Rejected Prescriptions
    3. View Your Prescribers
    4. View Your Addresses
    5. View Your Account Details
    6. View Your Payment Methods
    7. Logout

Top Tip – Simplify and speed up your order process by adding in as much detail as possible in your Account. This will allow us to prefil your orders with shipping and billing information:)

Add a Prescriber to Your Account

Avoid mistakes and save time! By adding your prescriber or prescribers, you can select their details rather than typing them in when assigning to you Prescription.

  1. Log in to your account
  2. In ‘My Account’ you can
    1. View Your Orders
    2. View Your Rejected Prescriptions
    3. View Your Prescribers
    4. View Your Addresses
    5. View Your Account Details
    6. View Your Payment Methods
    7. Logout
  3. Click ‘My Prescribers’
  4. Add in your Prescriber email address and click submit
    1. If your prescriber already exists on Teleta.co.uk they will be added to your list
    2. If they do not you will be prompted to send them a message from teleta.co.uk to register
  5. And that is it!

When you go to checkout now, instead of a text box to fill in your Prescriber, you will have a drop down to select their email address.

Top Tip – If you are not logged in, we can’t know it is you so will not be able to provide your list of Prescribers so… log in 🙂

Prescriber Help

Prescriptions Manager Dashboard

The Prescriptions Manager dashboard contains Navigation that allows you to:

  • Sign Prescriptions,
  • Reject Prescriptions,
  • Create Prescriptions,
  • Create Prescription Copies
  • Sign Prescription Templates,
  • Duplicate Prescriptions,
  • View Your Archived Prescriptions,
  • Edit your Prescriber Profile
  • Jump back to the site www.teleta.co.uk

It also contains shortcuts to Pending Prescriptions, Rejected Prescriptions, Signed Prescriptions and Archived Prescriptions.

You can also search for any Customers, orders or Patients Prescriptions using the Search Icon

Signing Prescriptions

  1. Log into your account
  2. Click link to ‘Prescription Manager’
    1. This takes you to the Prescription Manager app
  3. Insert your login details (same as your teleta.co.uk details) and submit
    1. You will now be in the Prescription Manager App that allows you to Sign Prescriptions, Reject Prescriptions, Sign Prescription Templates, View Your Archived Prescriptions, Edit your Prescriber Profile
  4. If you have not added your Prescriber qualifications, do so now as you will not be able to sign a prescription without them.
  5. Click ‘Profile’ in Navigation tab
  6. Click Sign Prescriptions
    1. There will be a list of your Customers Prescriptions and a tab for Rejected Prescriptions
  7. Click ‘Sign Prescriptions’ in the relevent Customer Order
    1. A drop down of Prescriptions needing signed will be there
    2. Select the Patient whos prescription you would like to sign
  8. Check details and complete your instructions
    1. If you need to split the prescription you can do this on this screen too
  9. Check for any special consent instructions
  10. Sign Consent box
  11. Tick Ts&Cs box
  12. Click Approve (if only or last final Prescription in the order) or Save and Continue (if you wish to save for later or there are other Prescriptions in the Order that you need to review/sign)
    1. If you click save for later, you will need to sign and approve that Prescription again

The Order and Prescription will not be sent to Pharmacy until all Prescriptions are signed off in relation to the order.

If a prescription is rejected, the customer will be alerted to the rejection and will be able to correct the Prescription details in their account.

Top Tip – Be as specific as possible with the rejection reason so the customer can correct first time

Splitting Prescriptions

Sometimes, you may have arranged with your Customer to purchase the Products required for their clinic and you will create the Patient’s Prescriptions. Or, perhaps your Customer has made an error and missed a Patient’s Prescription, either way the Prescription Manager allows you to split an order into as many Prescriptions as required.

  1. Click ‘Sign Prescription’ or click the ‘Pending Prescriptions’ shortcut to the order who’s Prescription you wish to sign or split
  2. In ‘Sign Prescriptions’ tab, goto the order you wish to split and select the ‘Sign Prescriptions’ button
    This will expand to show a list of Patients to be signed
  3. Select the Patient and click the view arrow
    • The Prescription will load
  4. Scroll down to click the ‘Split Prescription’ Button
  5. Fill in the first patients details completely
  6. Allocate the products to the Patient 1’s Prescription
    1. Some products have allocation limits which must be adhered to. If any issues either reject the prescription and contact your customer.
  7. When Patient 1 Prescription is complete, click Add Additional Prescription
  8. Allocate the products to the Patient 2’s Prescription
  9. When finished allocating all products to Prescriptions click ‘Update Prescription’
    1. You will be brought to a summary page of the order showing all products in the order and the Patients Prescriptions
    2. You can then either Sign the prescription now or do so at a later date
  10. Click ‘Sign Prescription’ button next to the patient’s name
    1. The Prescription page will load
  11. Check details and complete your instructions
    1. If you need to split the prescription you can do this on this screen too if needed
  12. Check for any special consent instructions
  13. Sign Consent box
  14. Tick Ts&Cs box
  15. Click Approve (if only or last final Prescription in the order) or Save and Continue (if you wish to save for later or there are other Prescriptions in the Order that you need to review/sign)
    1. If you click save for later, you will need to sign and approve that Prescription again
  16. The next Prescription shall load and you can continue signing the prescriptions until complete
  17. You can view your Signed Prescriptions in ‘Archived Prescriptions’

 

The Order and Prescription will not be sent to Pharmacy until all Prescriptions are signed off in relation to the order.

If a prescription is rejected, the customer will be alerted to the rejection and will be able to correct the Prescription details in their account.

Top Tip – Be as specific as possible with the rejection reason so the customer can correct first time

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